Gentis SA

<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Respond to customer support calls and tickets in a professional and courteous manner.</li><li value="2" class="PlaygroundEditorTheme__listItem">Diagnose and resolve customers' technical problems using remote support tools.</li><li value="3" class="PlaygroundEditorTheme__listItem">Guide customers through troubleshooting steps to resolve their IT problems.</li><li value="4" class="PlaygroundEditorTheme__listItem">Install, configure and update systems remotely.</li><li value="5" class="PlaygroundEditorTheme__listItem">Document customer interactions and solutions in a ticket management system.</li><li value="6" class="PlaygroundEditorTheme__listItem">Collaborate with other members of the service desk team to resolve complex problems.</li></ul>

Second Line

Support

French

English

<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Minimum 3 years' experience as a remote engineer</li><li value="2" class="PlaygroundEditorTheme__listItem">Hard skills: Back up software support, system administration (ad), microsoft 365 , powershell, back up (Veeam, or others), Vm ware</li><li value="3" class="PlaygroundEditorTheme__listItem">Languages: FR/ENG</li></ul>

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Gentis

Active directory

Backup

Microsoft Office 365

Remote engineer

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